Technical Support

Are you an 十大娱乐彩票平台 student and having technical problems?

Help is available from 十大娱乐彩票平台 student technical support. You can find answers to common questions about 十大娱乐彩票平台 online systems including:

If you still have questions, please email or call 十大娱乐彩票平台 student technical support at 816.604.1000, option 3.


Are you an 十大娱乐彩票平台 employee having technical problems? Help is available from 十大娱乐彩票平台 employee IT support:

Submit an IT Ticket or call employee IT support at 816.604.1888.


Single Sign On (SSO) Password Syncing Issue

Issue: A 十大娱乐彩票平台 username and password works for the my十大娱乐彩票平台KC portal work, but not for email, Canvas, and other 十大娱乐彩票平台 systems.

Resolution: Reset your password, making sure it meets the complexity requirements shown below.

Steps to Change your Password

  1. Go to my.backbackpunch.com
  2. Log into the my十大娱乐彩票平台KC portal and change your password using the Manage Passwords link (lower portion of the menu on the left) and then the Change my十大娱乐彩票平台KC Password link.
  3. Make sure your new password meets all the criteria listed below in the Password Complexity Requirements section.
  4. Wait 30 minutes to give your new password time to sync between our systems.
  5. Please try to log into Canvas or other 十大娱乐彩票平台 system again.
  6. If your Canvas login still does not work, please call 十大娱乐彩票平台 student technical support at 816.604.1000, option 3 (employee call x1888).

Password Complexity Requirements:

  1. Must be at least 11 characters long or longer
  2. Must have at least one capital letter
  3. Must have at least one lower-case letter
  4. Must have at least one number
  5. Must have at least one symbol (for example: # or $ or !)
  6. You cannot reuse a password you have previously used.
  7. Your password can't have more than two consecutive characters of your username or first or last name.

    For example, someone named Cathy, cannot have a password containing the words cator thy or catalog or math, since the letters in bold are contained in the name Cathy.  It does not matter if the letters are uppercase or lowercase or a mix of cases.